Match AI (hereinafter referred to as “we”) attaches great importance to your personal data and privacy security. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal data during your use of the Match AI conversation communication software (hereinafter referred to as “this Service”), as well as the relevant rights you enjoy. This Policy is formulated in accordance with internationally applicable privacy protection principles (including, but not limited to, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and others), and applies to all users who access, browse, or use this Service.
Please carefully read and fully understand this Privacy Policy before using this Service. If you do not agree with any of the terms of this Policy, please do not use this Service. By using this Service, you are deemed to have fully understood and agreed to the full content of this Policy.
1. Definition and scope
1.1 Core Definitions
1.1.1 Personal Data
Means any information that can directly or indirectly identify a specific natural person, including but not limited to names, contact information, device identifiers, IP addresses, conversation content, usage behavior records, and so on.
1.1.2 Users
Means a natural person, corporation, or other organization that accesses, browses, or uses this Service.
1.2 Scope of Applicability
This Policy applies to all user personal data that we collect and process through these Services. This Policy does not apply to independently provided services or third-party websites, and we take no responsibility for third-party privacy practices.
2. Personal Data We Collect
2.1 Personal Data You Proactively Provide
2.1.1 Account Registration Information
When you register and create a Match AI account, you will be required to provide necessary identification information, such as an email address (used for account verification, login, and communication), and if you choose to complete your profile, you may also need to provide additional information such as your name.
2.1.2 Conversation and Interactive Content
Conversation text that you actively enter during the process of using this Service, related files uploaded (such as documents, images, etc.), action instructions issued (such as queries, modifications, deletions, etc.), and feedback information you provide about the content that you output from this Service.
2.1.3 Other Proactive Submitted Information
Feedback, contact information, and other relevant information that you proactively provide to us when you participate in our user research, feedback suggestions, technical support consultations, or related promotional activities.
2.2 Automatically Collected Personal Data
2.2.1 Technology and Device Information
Device information (such as device model, operating system version, unique device identifier), browser information (such as browser type, version, language setting), network information (such as IP address, network carrier, access method, time zone), etc. that you use when accessing this service.
2.2.2 Usage Behavioral Data
Your usage of this service is automatically recorded, including access time, functional modules used, conversation length, interaction frequency, common action paths, and more, for the purpose of analyzing service usage trends and optimizing the service experience.
2.2.3 Cookies and similar technical data
We may use cookies, web beacons, and similar technologies to collect information such as your browsing preferences, login status, and service usage habits to ensure the proper operation of the service and improve service responsiveness. You can manage or disable cookies through your browser settings, but some service features may not work properly as a result.
3. Purposes for the use of personal data
3.1 Provision and Maintenance of Services
Used to respond to your conversational requests, execute your operational instructions, ensure the stable operation of this service, technical maintenance and troubleshooting, ensuring that you can normally use all the functionality of this service.
3.2 Optimizing Service Quality
Based on conversation data and usage behavior data collected, AI models are trained and optimized to improve the accuracy, relevance, and timeliness of conversation responses, develop new service features, and improve the overall user experience.
3.3 Ensuring Security and Compliance
It is used to detect, prevent and address security risks such as fraud, illegal use, cyberattacks, to protect the security of your account and the security of your personal data; and at the same time, to protect the legitimate interests of us, users and third parties to comply with applicable international laws and regulations, judicial rulings or administrative directives.
3.4 Communications and Notifications
To send you service-related notifications (such as account status changes, service updates, failure alerts, etc.), to respond to your inquiries and feedback; and to push you promotional information, event notifications, etc. related to this service, provided that you have given explicit consent.
3.5 De-Identification Research Analysis
After personal data is de-identified (so that it cannot be identified as a specific person), it is used for AI technology research, market trend analysis, industry reporting, etc. Such de-identified data will not be used to identify your identity.
4. Sharing and Disclosure of Personal Data
4.1 Third-party service providers
To fulfill the functionality or operational needs of this Service, we may share personal data with strictly screened third-party service providers (such as cloud service providers, data storage providers, security protection providers, etc.). Such third parties will process the data strictly according to our instructions, this privacy policy, and relevant laws and regulations, using the data only for the purpose of providing the specified Service, and not for other purposes.
4.2 Transfers or reorganizations of business
In the event of a transaction such as a strategic restructuring, merger, acquisition, bankruptcy settlement or asset transfer, your personal data may be transferred to the transaction partner as part of the transaction asset. We will notify you in a significant manner prior to the transaction and ensure that your personal data is protected as required by the parties to continue complying with this Privacy Policy.
4.3 Legal Requirements and Security Guarantees
We may legally disclose your personal data in the following circumstances: (1) to comply with applicable international laws and regulations, judicial rulings or administrative orders; (2) to protect our legitimate interests, security or property, users or the public; (3) to investigate or prevent fraud, illegal activities or abuse of services; and (4) to protect this Terms of Service, privacy policy or other legitimate interests from infringement.
4.4 Your Explicit Consent
Upon obtaining your explicit written consent, we may share your personal data with the third parties you designate, in accordance with the scope and purpose of your consent.
4.5 Prohibition of Data Selling
We will not sell your personal data to any third party for commercial marketing purposes, except with your express permission.
5. Storage and protection of personal data
5.1 Storage periods
We will store your personal data for the minimum period necessary to achieve the purposes described in this Privacy Policy. After exceeding the storage period, we will take security measures to delete or anonymize the related data, unless otherwise required by law and regulations.
5.2 Storage locations
Your personal data will be stored on servers compliant with international privacy protection standards, which may be located in different countries or regions. We ensure that cross-border data transfers comply with the requirements of applicable laws and regulations, and adopt security measures such as encrypted transfers and data processing protocols.
5.3 Security Measures
We implement technical and organizational security measures that comply with international standards, including but not limited to data encryption (transmission and storage encryption), access controls (principle of least privilege), security auditing, vulnerability detection and remediation, emergency response mechanisms, and more to prevent unauthorized access, disclosure, tampering, or damage to personal data. Although we implement strict security measures, please note that no network transmission or electronic storage method can be guaranteed to be 100% secure, and you are at your own risk from using this service.
6. Your rights to your personal data
Under applicable international privacy laws and regulations, you have the following rights in relation to personal data, and we will provide reasonable facilities for you to exercise these rights:
6.1 Access and Information Rights
You have the right to request access to the personal data we hold about you and to learn about the collection, use, sharing, storage, etc. of the data.
6.2 Right to Amendment
If you find that your personal data in our possession is inaccurate or incomplete, you have the right to request us to correct or supplement the relevant data.
6.3 Right to delete (right to be forgotten)
In accordance with legal and regulatory requirements, you have the right to request us to delete your personal data (such as the service purpose has been achieved, you withdraw your consent, data processing violates legal and regulatory requirements or this Policy agreement, etc.).
6.4 Restriction or objection to processing rights
You have the right to request us to limit the processing of your personal data (e.g., if the accuracy of the data is disputed, if the processing purpose has been achieved but needs to be retained to meet legal obligations, etc.) or object to our processing of your personal data for specific purposes (e.g., marketing).
6.5 Data Portability Rights
You have the right to request us to provide your personal data in a structured, general, and machine-readable format, or to directly transfer the relevant data to another compliant data processor you designate (provided that it meets legal and regulatory requirements).
6.6 Revocation of the Right to Consent
For the processing of personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of the processing of data that has been carried out based on your consent prior to the withdrawal.
6.7 Ways of exercising your rights
If you wish to exercise the above rights, or have any questions or complaints about the processing of personal data, you can contact us via the contact email specified in section 10 of this Policy. We will verify and respond to your request within the time required by applicable laws and regulations upon receipt.
7. Special Instructions for Data Processing for AI Model Training
7.1 Training Data Sources and Processing
We may use data such as your conversation content for training and optimization of AI models, but during this process, strict de-identification is adopted to ensure that the data cannot be associated with a specific individual. We will not use information that directly identifies you for model training unless we obtain your explicit consent.
7.2 Choose your opt-out mechanism
If you do not wish your conversation data to be used for AI model training, you can submit a “Choose to opt out” request through the settings within this service or by contacting us. We will adjust the scope of data use promptly upon receiving the request, ensuring that your relevant data is no longer used for model training purposes.
7.3 Algorithm Transparency Explanation
We are committed to improving the transparency of AI algorithms, and you can learn the basic principles of AI conversational responses and data processing logic through this service help center. If you have any objections to AI-generated content or decision results, please contact us for review and explanation.
8. Third-party service links
This Service may contain links to third-party services (such as links to social media sharing, third-party tool integrations, etc.). Clicking on such links will jump to third-party platforms, and the third-party privacy policies and data processing practices are not our concern and we take no responsibility for them. Please read their privacy policies carefully before accessing third-party services.
9. Updates to the Privacy Policy
9.1 Updates
We may revise and update this Privacy Policy in light of changes in international laws and regulations, updates to the functionality of this service, business operational needs, etc.
9.2 Update Notification
When significant changes to this Privacy Policy occur, we will notify you in significant ways through in-service pop-up notifications, email notifications, etc. For non-significant changes, we will publish the updated Privacy Policy at prominent locations on the Service Platform. Please periodically review the latest version of this Policy.
9.3 Effective Time
The updated privacy policy takes effect from the date of publication. If you continue to use our services, it is considered that you have accepted the updated privacy policy.
10. Contact us
If you have any questions, opinions, or suggestions regarding this Privacy Policy, or need to exercise your personal data rights and file a complaint, you can contact us by:
Contact email: hasan@misopromet.com
We will process and respond to your inquiries and requests within the time limits specified by applicable laws and regulations.